Once payment is received your account is typically activated within 24-48 hours. Although this can take slightly longer if ordered over the weekend.
Contact our billing department at the following address Billing
All sites come with cPanel, you can find more information on cPanel » here
Windows packages use the Plesk Control Panel.
Go to » your ip/cpanel. Or you can access it by typing http://www.yourdomain.com/cpanel. Either way will enable you to login into your control panel.
If it has been more than 48 hours and you are still not able to access your website then check that you pointed your site to the right DNS server. If the problem is still persisting it is probably that your ISP’s DNS servers have not updated yet.
Your email will detail which of our DNS servers you should point your domain to. You will be told in your welcome letter which nameservers to use.
Yes, we do offer IP addresses, although we do follow » ARIN guidelines. Most of the time you will be granted an IP address if you are going to use SSL or you are a reseller and require your own Private Name Servers. If you are able to justify your use of an IP address then you will be billed an extra £3/month.
Please have a look at » our network page for more information on our network and servers.
Yes, all incoming/outgoing traffic counts towards your limit.
Once you exceed you limit your account will be suspended. You can keep track of your bandwidth usage through cPanel.
Yes, you can use phpMyAdmin included in cPanel to edit MySQL tables.
Yes, every site comes with its own CGI-BIN which allows you to run your own Perl scripts.
Yes, we support PHP and MySQL.
Yes, we support webmail. You can login into your webmail using: http://www.yourdomain.com/webmail/ Please include your full email address as the user name.
No, we do not place any forms of advertising on your website.
Yes, you can both send and receive mail through our servers. We provide both POP3 and STMP capabilities, details will be provided in your sign up email.