Onsite Technical Support 

What is onsite technical support?

With onsite technical support from Karmic Synergy you get a highly trained and friendly technician out to your site quickly to diagnose the problem and treat it, meaning you can focus on other aspects of your business. Simply get in touch via phone or email and we will arrange a call out, order parts and have you back up and running in no time.

What are the benefits of onsite technical support?

  • Fast response times – less time waiting for call outs mean less down time due to glitches, failures or breakdowns
  • Saves money – tech support helplines can cost you the earth, why not get someone out to look at the problem?
  • More customers – you’ll have more time and money to spend on looking after your existing customers and gaining new ones.
  • Friendly staff – we don’t use complicated jargon. We treat you like a human being.

What does the Onsite technical support package include?

At Karmic Synergy we pride ourselves on offering the highest quality 24/7 onsite technical support service. The package price includes
  • Optional 24/7 support
  • Friendly, professional staff
  • Diagnose system errors
  • Install critical operating system patches
  • Troubleshoot Internet or network connectivity problems and system slowdowns
  • Conduct Virus/Spyware removal
  • Repair, install or upgrade your Windows Operating System
  • Customizing your Windows Desktop
  • Add/remove utilities like anti-virus software, anti-spyware applications, firewalls as well as installing and configuring these utilities on your system
  • Resolutions for blue screens, STOP Errors, etc.

What you need to know:

  • Support payments are invoiced monthly
  • Subject to a 12 month contract
  • Support hours include phone and online support