Remote Technical Support 

What is remote technical support?

Remote technical support is a fantastic way to get technical help as and when you need it. At Karmic Synergy we treat remote technical support with surgical precision – just call us Dr Karmic. We will diagnose the problem and treat it, meaning you can focus on other aspects of your business.

What are the benefits of remote technical support?

  • Saves you time – forget using tech support helplines, you’ll have your very own tech support service to use as and when you need it. We fix your problems while you carry on running your business as normal.
  • Saves money – tech support helplines can cost you the earth, but having your own personal remote technical support services means no more being needlessly put on hold.
  • More customers – you’ll have more time and money to spend on looking after your existing customers and gaining new ones
  • Out of hours. That’s right – for your convenience our remote technical support service is available 24/7 at an extra charge
  • Friendly staff – we don’t use complicated jargon. We treat you like a human being

What does the remote technical support package include?

At Karmic Synergy we pride ourselves on offering the highest quality 24/7 remote technical support service. The package price includes
  • Optional 24/7 support
  • Friendly, professional staff
  • Diagnose system errors
  • Install critical operating system patches
  • Troubleshoot Internet or network connectivity problems and system slowdowns
  • Conduct Virus/Spyware removal
  • Repair, install or upgrade your Windows Operating System
  • Customizing your Windows Desktop
  • Add/remove utilities like anti-virus software, anti-spyware applications, firewalls as well as installing and configuring these utilities on your system
  • Resolutions for blue screens, STOP Errors, etc.

What you need to know:

  • Support payments are invoiced monthly
  • Subject to a 12 month contract
  • Support hours include phone and online support